HACCP

AODA (Accessibility for Ontarians with Disabilities) Training

Training Requirements

AODA training must include workplace-specific content relevant to your responsibilities in any of the following areas:

  • Employment

  • Information and communications

  • Transportation

  • Design of public spaces

  • Customer service standards

  • The Ontario Human Rights Code (as it relates to accessibility and disability)

  • Organizational accessibility policies

Why AODA Training is Important

AODA training provides employees with essential knowledge about accessibility and its impact on people with disabilities. Disabilities are not limited to physical or visible impairments; they also include non-visible disabilities such as learning disabilities and mental health conditions.

Employees who complete AODA-specific training on customer service learn how to effectively and respectfully assist people of all abilities. For example:

  • When interacting with someone with a vision impairment, always identify yourself when approaching them, speak directly to them (not their guide or service animal), and inform them if you need to leave.

  • For individuals with mobility disabilities, you do not need to identify yourself, but you should never touch their equipment without permission.

Who Needs AODA Training?

AODA training is mandatory for anyone who:

  • Is a paid worker, either new or existing

  • Provides goods, services, or facilities on behalf of the organization

  • Develops organizational policies (e.g., board members)

  • Assumes a new position within the organization

Ontario Health and Safety Certification

Under the Occupational Health and Safety Awareness and Training Regulation, every worker is required to complete health and safety awareness training as mandated by the Occupational Health and Safety Act (OHSA).

Worker Duties Under OHSA

Every worker is responsible for:

  1. Following the law and all workplace health and safety policies and procedures.

  2. Wearing or using the protective equipment required by the employer.

  3. Working safely in a manner that does not endanger themselves or others.

  4. Reporting any hazards in the workplace to their supervisor immediately.

For more details and to access the Worker Health and Safety Awareness training, follow the official link provided by your organization or OHSA resources.